Hbazee Privacy Policy

1. Introduction

Welcome to hbazee. We believe that every user's personal information belongs to them. This Privacy Policy explains openly how hbazee collects your data, where it is stored, how it is used, and how it is kept secure.

Our Privacy Policy is built in line with international data protection standards. It applies whenever you use the hbazee website or app, so it is worth reading through the full policy before you start using the platform.

2. What Information We Collect

Hbazee collects several types of information, which can broadly be divided into two categories — information you provide directly and information collected automatically.

Information You Provide Directly

• Full name and date of birth.
• Email address and mobile number.
• Address and country.
• National ID or passport details (for identity verification).
• Payment-related information (mobile banking number or e-wallet ID).

Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• Time spent on the platform and pages visited.
• Login timestamps and transaction history.
• Behavioral data collected through cookies and tracking technologies.

3. How We Collect Information

Hbazee collects your information in several ways. The table below gives a brief overview of each method:

4. How We Use Your Information

Hbazee uses the information it collects only for legitimate purposes. Under this Privacy Policy, we use your data for the following:

• To create and manage your account.
• To process transactions and ensure security.
• To provide customer support and resolve issues.
• To deliver promotional offers and personalized experiences.
• To detect and prevent fraud.
• To meet legal and regulatory obligations.
• For analytical purposes to improve the platform.

Hbazee never sells your data to advertising companies or sends you promotional messages without your consent.

5. Who We Share Your Information With

One of the key aspects of hbazee's Privacy Policy is transparency around data sharing. We share your information only in the following cases:

• Service Provider Partners: With trusted partners for payment processing, identity verification, and IT services, under strict confidentiality agreements.
• Legal authorities: To government or regulatory bodies when required by court order or legal obligation.
• Anti-Money Laundering: To report suspicious transactions in compliance with international and local AML regulations.

6. Security Measures

Hbazee uses industry-standard technology and processes to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmissions.
• Data stored on servers is protected with SHA-256 hashing and encryption.
• Two-Factor Authentication (2FA) support.
• Real-time monitoring system to detect suspicious login activity.
• Regular security audits and vulnerability assessments.
• Restricted staff access — only authorized personnel can view user data.

Please note that no system on the internet is 100% secure. You should also take precautions on your end — use a strong password and never share it with anyone.

7. Cookie Policy

Hbazee uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Analytics Cookies: To monitor and improve website usage.
• Preference Cookies: To remember your language preference and settings.
• Marketing Cookies: To show you relevant ads — you can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

8. How Long We Retain Your Data

Hbazee does not retain your data longer than necessary. As a general rule, we keep your information for as long as your account is active and for as long as required afterward to meet legal obligations.

• Account data: up to 5 years after account closure.
• Transaction records: up to 7 years, in accordance with financial regulations.
• Customer support conversations: up to 2 years.
• Cookie data: until the end of the session or up to 1 year.

Data is securely deleted or anonymized once the retention period expires.

9. Your Rights

Under hbazee's Privacy Policy, you have a number of important rights regarding your own data. They are outlined below:

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

10. Children's Privacy

Hbazee is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected by mistake, the account will be closed and the data deleted immediately.

11. Changes to the Privacy Policy

Hbazee may update this Privacy Policy from time to time. If significant changes are made, users will be notified by email or through a platform notification. The date of the latest update will always be shown at the top of the page.

12. Contact

Contact us with any questions, requests, or complaints regarding this Privacy Policy. Our dedicated privacy team is always ready to help.